Refund policy
Returns & Refunds
We at Original Creative Designs (OCD) want you to be thrilled with your purchase! We stand behind the quality of our products and offer a hassle-free return process. If for any reason you're not satisfied, simply follow these steps to return your item for a full refund.
Return Window:
You have 30 days from the date of delivery to request a return for any item purchased on our website (https://originalcreativedesigns.com.au/).
Eligible Items:
To qualify for a full refund, your returned item must be:
- In its original and undamaged packaging
Initiating a Return:
To start your return, simply send an email to our friendly customer service team at sales@originalcreativedesigns.com.au. They'll provide you with instructions for returning your item.
Damaged or Incorrect Items:
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at sales@originalcreativedesigns.com.au. We'll work quickly to resolve the issue and get you the correct item or a full refund.
Refunds:
Once we receive your returned item and confirm it meets the return criteria, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.
If you have any questions or concerns about our return policy, please don't hesitate to contact us at sales@originalcreativedesigns.com.au.